The Terms & Conditions of Our Agreement

For specifics on the day, time, and frequency of your cleaning and remarks relevant to your house cleaning service, including payment information, please refer to the calendar invitation we send via email.

This scenario would depend on the number of cleaners that are readily available. 

Cleaning Times

The private calendar event we made for you and your cleaning service schedule is included on our private calendar. Although we always try to be on time and complete the cleaning by the deadline, unforeseen events, traffic, and other clients may prevent us from arriving at the appointed time. Please be aware that all appointment timings are approximations based on arrival times. We will notify you if your booked cleaner is 30 minutes late. Cleaning will be completed between 9:00 a.m. and 6:00 p.m. if no arrival time is specified. However, we occasionally stay later. Our cleaning staff appreciates your adaptability. When feasible, please give yourself a window of time rather than a specific arrival time.

Deep Clean ancillaries

If possible, please give us at least 72 hours’ notice before canceling any add-on services you added to your Deep Clean, such as window cleaning, blind cleaning, and interior appliance cleaning.

Payment Procedure

The balance of payment is payable at the time of service unless we have made alternative arrangements with you. Payment deposits are necessary to reserve cleaning days. To reserve appointments in advance, we will require a deposit. The credit card you carry on file will be used to make full payment for any amounts outstanding if neither cash nor a credit card is presented at the time of service. We may also send a PayPal invoice to clients with recurring cleaning accounts to collect payment for the services provided. If we charge your credit card on file for a cleaning and you subsequently decide to pay with cash because the credit card charge caused a problem with your bank or you just changed your mind, we may reimburse the credit card on file for the charge as long as you give us the cash first.

Policy on Excessive Clutter

Describe clutter.  

Clutter is an accumulation of rubbish, things, trinkets, or private stuff on your house’s worktops, furniture, and/or floors. Clutter substantially hinders our ability to complete our cleaning activities quickly and on time.

You must clear the clutter out of the rooms you want us to clean before we arrive! 

We are there to perform our duties to the best of our abilities. We avoid cleaning areas with a lot of clutter for various reasons. When an area is extremely cluttered, it is simple for cleaning technicians to overlook spots, there is a much larger possibility that we may damage anything, and it often takes us two to three times longer to do a cleaning. This can also have an impact on clients who we have booked to come in after your cleaning.

A TRANSPARENT POLICY THAT EVERYONE CAN UNDERSTAND

We cannot clean a room if there is enough mess on the floor to cover it. (Except if you have planned an Extreme Deep Cleaning Service or engaged us to conduct home organization services)

If your counters or furnishings are covered in debris, we will clean around it without moving anything; if there is almost no visible countertop space left after removing the clutter, we will bypass this area. (Except if you have planned an Extreme Deep Cleaning Service or engaged us to conduct home organization services)

We must call the office and contact a manager if half the rooms in your house need to be clearer. It usually necessitates rescheduling your cleaning. ( If only you had paid us to complete Home Organization Services or scheduled a Super Deep Cleaning Service )

(Except if you have planned an Extreme Deep Cleaning Service or engaged us to conduct home organization services)

Cleaning while someone else moves our junk about is not a usual practice, and for the reasons listed above, we prefer to leave our clutter manageable. If we have to leave your house due to clutter, you will be charged for our time there (unless you have planned an Extreme Deep Cleaning Service or hired us to finish house Organisation Services). In this instance, our hourly charge for each employee working in your home is $40. For example, two cleaners would cost $80 per hour.

We retain the right to charge you following our cancellation policy if we are forced to cancel your cleaning due to a mess, and you are unable or unwilling to reschedule.

When we return to a rescheduled appointment and the house is still cluttered, we retain the right to charge the entire cleaning fee immediately.

 Policy on Cancellations

If a cancellation is necessary, it must be made in writing and sent to us through email at least 72 hours before the planned service. Bi-weekly planned services should notify customers in writing one week before the event. If you need to cancel your appointment, we can arrange alternate appointments. We appreciate your patience. We have the right to levy a cancellation fee equivalent to half the projected cost or the amount placed for late cancellations, cancellations with little or no notice, or cancellations for periodic maintenance cleaning that result in increased hourly fees. Additionally, we have the right to impose extra expenses for the first thorough cleaning or the next planned cleaning.

I appreciate your patience and co-operation.

Late charges

Defaulted payments are subject to a $40.00 late charge. Additionally, any past-due sums will be subject to interest at 12% monthly. Cleaning Jireh Commercial & Residential Building Solutions retains all rights to recover any sums due and owing under this agreement. If you are paying for a family member or friend and say you want to discontinue service, but they let our cleaners in to clean, it is assumed that you still want the service, and any outstanding amount is charged when the services are rendered. Dual accounts must be canceled in full by BOTH parties emailing us at least 48 hours before the subsequent appointment. Our cleaners say it is OK for us to be there, and payment will be sought if one spouse cancels service while the other spouse and/or kids allow us to clean the home.

Given Cleaner

Your account lists the cleaner who has been assigned to you. This individual will be your regular cleaning except for illness, vacation, or personal emergency. If your assigned cleaner leaves the firm, another qualified cleaner familiar with your house and cleaning services will take their place.

Restrictions on Liability

Cleaning Jireh Commercial & Residential Building Solutions must be aware of irreplaceable, one-of-a-kind, sentimental value objects, collector’s items, trophies, out-of-production patterns, family heirlooms, and expensive crystal, china, or ceramic goods. Due to insurance requirements, certain products cannot be cleaned. Building Solutions by Cleaning Jireh Commercial & Residential will not be held responsible for things not included and stated in this estimate. Cleaning Jireh Commercial & Residential Building Solutions disclaims responsibility for any items that are broken or damaged as a result of product wear-and-tear, as well as damage to or resulting from fixtures that are improperly secured, including wall coverings, cabinet-mounted appliances, pictures, mirrors, window treatments, and window treatments. Building Solutions by Cleaning Jireh Commercial & will not be held responsible for damage not notified within 24 hours of your previous cleaning. If non-standard corporate items and equipment are asked to be utilized, we will not assume responsibility for any direct or indirect harm they may result in. Only the cost of repairing or replacing the broken or damaged item will be considered when determining guilt for Cleaning Jireh Commercial & Residential Building Solutions. Only the price of the individual item will be taken into account if an item is part of a set. Consider a situation when a client asks Cleaning Jireh Commercial & Residential Building Solutions to clean their windows or window coverings. If such blinds are broken during the cleaning procedure, Cleaning Jireh Commercial & Residential Building Solutions will not be accountable for any loss or damage. 

SERVICE QUALITY GUARANTEE

Cleaning Jireh Commercial & Residential Building Solutions works hard to give its customers top-notch cleaning services. We would like to do a walkthrough after services to fix any problems. If you are dissatisfied with any services rendered, you must inform us within 24 hours of the cleaning service so we can address and resolve the issue. If you notify us immediately, we’ll schedule a time to return and look at the issue. The issue is the caliber of the service we rendered. If that happens, we promise to fix the issue without any further price and offer one person-hour of cleaning services without any additional cost to compensate for your inconvenience. If an issue is not reported to us within 24 hours after the cleaning or if you choose to fix it on your own, we won’t be able to fix it for you, and we won’t pay you for your trouble. Please remember that we can only guarantee that a cleaner will stay for the allotted duration if you have ordered hourly cleaning. If time runs out, we might be unable to do all the duties. We can only fix the issue if you purchase more cleaning time if the issue is with the amount of time required to perform the cleaning service rather than the quality of the service itself.

Health and Safety

Cleaning Jireh Commercial & Residential Building Solutions must utilize only electrically operated equipment in excellent operating conditions. Any customer’s house that we clean must provide a secure workspace so that we may do our task effectively. To prevent any incidents, both Cleaning Jireh Commercial & Residential Building Solutions and you, as the customer, prioritize health and safety. We retain the right to have our cleaners take photos of the area(s) before and after what was done if the residence is unsafe or messy.

Inclement Weather

On your scheduled cleaning day, the office will decide whether to send out the crew based on the storm’s severity. The well-being and safety of our employees are two things we would never want to risk. We will revert to you to reschedule your cleaning if we need to cancel your appointment due to inclement weather. Please be mindful of the weather outside your home when we are scheduled to visit. Maintaining smooth, sanded, and/or salted roads and pathways can help our workers enter your house safely. Please contact us if the conditions prevent us from entering the house.

Alarm systems, security, and keys

Will we not store your address information with the key if you, the client, desire Cleaning Jireh Commercial & Residential Building Solution to have the key to enter your home? However, maintaining a key fob with your initials is OK to help you recognize which key belongs to you. Any alarm system that has to be reset or unset must be reported to us. Your keys should always be stored safely since it is in our best interest to do so. We always keep our customers’ keys in a secure location. However, we shall bear full responsibility for any keys that are misplaced or lost and will provide for a prompt replacement. Please ensure you are there to let us in at the scheduled time if you, the client, are present. No one comes home without warning; therefore, let’s arrive at the appointed hour. You, the client, are liable for paying Cleaning Jireh Commercial & Residential Building Solution for all the hours worked that day. The cleaning cost is not refundable. The client agrees to immediately refund the firm or cleaners in full for any incidental expenses incurred due to the client’s activity. Cleaning Jireh Commercial & Residential Building Solutions has a stringent no-smoking rule. On the client’s property, smoking is not permitted. This also applies to using personal items the client owns, such as laptops, phones, and other items, which can only be used in an emergency.

Construction Cleanings

We cannot guarantee that the job is finished if it is still going on during or after we clean, and you will still be liable for the entire cost of the cleaning services. If you feel that our cleaning could have been better and let us know within 24 hours, we’ll come out and make the necessary repairs within 72 hours, provided that construction workers or other persons were not using the property during that time. We cannot promise that we will be able to return to the home to do further cleanings before your renters move in. We cannot promise that ALL hard floors will be 100% residue-free due to some surfaces being easily scratched to prevent us from inflicting extra harm. The cleaning is not free if we cannot use non-scratch techniques to remove paint or other residue. If the owner or property manager can inspect and approve the cleaning after our completion, we charge a $50 fee to return for a post-cleaning walkthrough if you require more work to be done. The other items on a line item estimate or invoice must be paid in full before we correct the item in issue if we provide them to you and there is a disagreement over a specific item. We will reschedule your redo cleaning as soon as possible if you submit a quality concern to us after 24 hours or are beyond our guarantee’s scope.

Cleaning All cleaning equipment and supplies are provided by Jireh Commercial & Residential Building Solutions. However, you must inform us before your appointment if you want us to utilize your tools, such as a mop, vacuum cleaner, bucket, towels, and cleaning supplies. You must inform us if your walls, sinks, cabinets, or floors have unique circumstances or finishes that call for a different solution than what we employ. Please do not assume that we should be aware of this. Every consumer is unique; they all have their preferred cleaning methods and brands. Additionally, certain bleach-based products are permissible as long as the required safety precautions are performed; nonetheless, the customer uses bleaching chemicals at their own risk when using the property.